Shipping policy

COCOVE SHIPPING POLICY

Last updated: 16 August 2026

Thank you for shopping with Cocove. This Shipping Policy explains our processing times, delivery estimates, shipping charges and what to do if there is a problem with your delivery.

SHIPPING WITHIN AUSTRALIA

Cocove currently ships to all Australian states and territories.

We do not currently offer international shipping.

ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment has been received.

Orders placed on weekends or Queensland public holidays will generally be processed from the next business day.

Processing may take longer during launches, promotional events, sale periods, public holidays or periods of unusually high demand. If a significant delay affects your order, we will contact you using the details provided at checkout.

DELIVERY ESTIMATES

Standard delivery generally takes approximately 3–7 business days after dispatch, depending on the delivery location and carrier.

Deliveries to Western Australia, the Northern Territory, Tasmania and regional or remote locations may take longer.

All delivery timeframes are estimates unless Cocove expressly agrees to a guaranteed delivery date. Carrier delays, severe weather, natural disasters, transport disruptions and other events outside our reasonable control may affect delivery times.

Nothing in this policy limits your rights where goods are not supplied within an agreed or reasonable time under the Australian Consumer Law.

SHIPPING COSTS

Shipping charges are calculated at checkout according to the delivery location, total order weight, product dimensions and the shipping service available.

FREE SHIPPING

Free standard shipping may be available for eligible Australian orders valued at $250 or more with a total shipping weight of 10 kg or less.

Orders weighing more than 10 kg are not eligible for free shipping, including where the order value exceeds $250.

Heavy, bulky or oversized orders are charged at the applicable shipping rate displayed at checkout. Additional shipping charges may apply to regional or remote delivery locations where shown before payment.

The final shipping charge will be displayed at checkout before you complete your purchase.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Tracking information may take some time to update after the carrier first receives the parcel.

DELIVERY ADDRESS

Please check that your name, email address and delivery address are complete and accurate before submitting your order.

If you discover an address error, contact admin@cocove.com.au as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If an order is returned to Cocove because the customer supplied an incorrect or incomplete address, refused delivery or failed to collect the parcel, reasonable redelivery costs may apply. We will contact you before arranging redelivery.

This does not apply where the delivery problem was caused by Cocove, the carrier or another matter for which we are legally responsible.

AUTHORITY TO LEAVE

Where you request or authorise a carrier to leave a parcel unattended, the carrier may leave it in accordance with that authority where it is safe and lawful to do so.

Please consider whether an unattended delivery is suitable for your address, particularly for valuable or heavy orders.

If no authority to leave has been provided, the carrier may leave instructions for collection or redelivery.

DELAYED OR MISSING DELIVERIES

If tracking shows no movement for an extended period, your parcel appears to be missing or the delivery estimate has passed, please contact admin@cocove.com.au with your order number.

We will make reasonable enquiries with the carrier and assist in resolving the delivery issue.

Cocove will not require you to resolve a lost-parcel claim directly with the carrier where Cocove is responsible for providing the remedy.

DAMAGED DELIVERIES

Please inspect your order as soon as reasonably possible after delivery.

If your parcel or product arrives damaged, contact admin@cocove.com.au with:

• your order number
• a description of the damage
• clear photographs of the product, packaging and shipping label, where reasonably available

Please retain the product and packaging while we assess the issue.

Providing photographs helps us investigate the damage but does not remove or limit your rights under the Australian Consumer Law.

SPLIT DELIVERIES

Orders containing multiple products may be dispatched in more than one parcel due to product size, weight, availability or carrier requirements.

Where an order is split, you may receive separate tracking information for each parcel. You will not be charged additional shipping after checkout solely because Cocove chooses to split the delivery.

OWNERSHIP AND DELIVERY RISK

Risk in the products passes to you when the products are delivered to you or to a person authorised by you to receive them.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law.

For shipping enquiries, please contact:

Cocove
ABN 39 106 332 480
9 Apple Gum Place
Palmview QLD 4553
Australia

Email: admin@cocove.com.au