Cocove Return & Refund Policy
Thank you for shopping with Cocove. By completing your purchase, you agree to the following terms. We take pride in our products and want you to feel confident in your purchase.
Returns & Refunds
Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at admin@cocove.com.au. Include your order number and photos for faster assistance. Once verified, we will arrange a replacement or refund.
Change of Mind
We do not accept returns or refunds for change of mind. Please choose carefully as we cannot offer refunds if you simply change your mind after purchase.
Return Conditions
- Items must be unused, clean, and in their original packaging.
- Returns must be shipped within 14 days of return approval.
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- For hygiene reasons, Pilates mats, Pilates socks, scrunchies, or any accessories that have been opened or used cannot be returned.
How to Request a Return or Refund
- Email admin@cocove.com.au with your order details and reason for return.
- Attach photos if your item is faulty or damaged.
- Once approved, we will provide return instructions.
- Refunds are processed within 5–10 business days after we receive and inspect your item.
Important Notes
- Refunds are issued to the original payment method only.
- Sale or clearance items are final sale and not eligible for return.
- This policy complies with Australian Consumer Law. Your statutory rights are not affected.
- We reserve the right to refuse returns that do not meet our policy conditions.
