Privacy policy

Cocove Privacy Policy

Privacy Policy
Cocove respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and shop with us, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), as amended by the Privacy and Other Legislation Amendment Act 2024.

Information We Collect

  • Details you provide: Your name, email address, shipping and billing address, phone number, payment details, and account information when you place an order or create an account.
  • Automatically collected data: Device information and browsing activity through cookies and similar technologies, such as IP address, browser type, pages visited, and time spent on the site.
  • Third-party services: We may receive information from payment processors (e.g., Shopify Payments, PayPal) and shipping partners.

How We Use Your Information

  • To process and deliver your orders.
  • To communicate with you about your order, updates, and offers (if you have opted in).
  • To improve and personalise your shopping experience.
  • To comply with legal obligations.
  • To prevent fraud and maintain site security.

Sharing Your Information
We do not sell your personal information. We only share it with trusted third parties to help run our business, including:

  • Payment processors and gateways.
  • Shipping and fulfilment partners.
  • Marketing and analytics providers.

All third parties are required to keep your information secure and use it only for the purposes we specify.

Data Security
We take reasonable steps to safeguard your personal information from unauthorised access, disclosure, or misuse, in line with the Privacy Act 1988 (as amended). However, no internet transmission or electronic storage method is completely secure.

Your Rights
Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections or deletion of your information.
  • Opt out of marketing communications at any time.

To exercise these rights or for any privacy concerns, contact us at admin@cocove.com.au.

Cookies and Tracking
We use cookies to improve your experience and analyse site traffic. For details, please see our Cookie Policy.

Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any updates will be posted on this page with an updated effective date.

Effective date: 22 July 2025