Privacy policy
Cocove Privacy Policy
Last updated: 16 August 2026
Cocove respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit cocove.com.au, make a purchase, contact us or otherwise interact with Cocove.
Information We Collect
Depending on how you interact with Cocove, we may collect information including:
• your name, email address and contact details
• billing and delivery addresses
• order, transaction and purchase information
• account information, where you create an account
• communications you send to us
• device, browser and website usage information
• marketing preferences and information collected through cookies and similar technologies.
Payments are processed through payment providers made available through our ecommerce platform. Cocove does not need to directly store your complete payment card details to process your order.
How We Use Your Information
We may use personal information to:
• process, fulfil and deliver orders
• provide customer service and communicate about purchases
• manage customer accounts and Cocove Circle features
• operate, maintain and improve our website and customer experience
• prevent fraud, misuse and security incidents
• comply with applicable legal and regulatory obligations
• send marketing communications where you have consented or where otherwise permitted by law.
You may unsubscribe from marketing emails at any time using the unsubscribe link contained in those communications.
Sharing Your Information
We do not sell your personal information.
We may disclose information where reasonably necessary to service providers that help us operate Cocove, including our ecommerce platform, payment processors, delivery and fulfilment providers, email and marketing platforms, analytics providers, technology providers and professional advisers.
We may also disclose information where required or authorised by law, or where reasonably necessary to protect Cocove, our customers or others.
Some of the service providers we use may process or store information outside Australia. The locations involved may change depending on the providers and infrastructure used to operate our store.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage, improve the customer experience and, where applicable, support marketing and advertising.
You can manage available privacy and cookie choices through your browser settings and any privacy controls made available on our website.
Data Security
We take reasonable steps appropriate to our business to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
Access and Correction
If you would like to request access to personal information Cocove holds about you, or ask us to correct information you believe is inaccurate, please contact admin@cocove.com.au.
We will consider and respond to requests in accordance with applicable Australian privacy laws.
Privacy Questions and Complaints
If you have a question or concern about how Cocove has handled your personal information, please contact us first so we can investigate and respond.
Email: admin@cocove.com.au
Postal address: 9 Apple Gum Place, Palmview, Queensland 4553, Australia
We will endeavour to respond within a reasonable period.
Children’s Privacy
Our website and products are not directed specifically at children, and we do not knowingly seek to collect personal information from children without appropriate authority where required.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, practices or applicable requirements. The current version will be published on this website with an updated revision date.
Contact
For privacy questions or requests:
Cocove
9 Apple Gum Place, Palmview, Queensland 4553, Australia